SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 30 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We provide free shipping to over 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
||*Estimated Shipping Time
||15-30 Business days
||20-40 Business days
|Australia, New Zealand
||20-40 Business days
|Mexico, Central America, South America
||30-50 Business days
||20-35 Business days
||40-60 Business days
Max delivery time - 65 business days.
*This doesn't include our 3-5 day processing time.**For some countries the delay may be caused by customs and national postal services.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your unique tracking number. If you haven't received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
What payment methods are available?
Our payment methods include PayPal, and Credit or Debit cards such as: Visa, MasterCard, Maestro, American Express, and Discover. For more information about our payment methods please visit our Payment Methods page.
REFUNDS & RETURNS
Can I cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change it for any reason or cancel it, you must contact us within the first 12 hours after placing the order. Once the packaging and shipping process has started, it can no longer be cancelled. For more information about refunds, returns, and exchanges, please visit our Refunds & Returns Policy page.