Frequently Asked Questions

HOW TO SEARCH PRODUCTS?

To search for products you only have to enter the name of the product you are looking for, or the keyword in the search bar at the top of any page. Try entering a general description. The more keywords you use, the fewer products you will get on the results page. When you find the product you are interested in, simply click on the name, or on the product image to get more details.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated according to the shipping method [air, maritime, or land] and the weight / volume of the product. Different shipping companies have different rates, so it is better to check and compare which is the most economical and affordable. For more details on how the shipping costs are calculated, please contact us directly.

WHAT IS BUYER PROTECTION?

Buyer protection is a set of guarantees which allow our customers to buy with confidence and tranquility in our website.

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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